Anyway, so I moved in December. I also wanted to move my internet over to my new apartment. So I called Suddenlink and talked to John. John sounded like a nice man. However, he told me the devistating news that no one in their LIVES have ever had internet that have lived in my new apartment so they had to register my address in their system. So I thought it was going to be quick. It was not.
A week passes, no call from Johnny boy. I'm a little annoyed but can't say I expect much from Sudden-ly terrible.
I call during the first week of January and have a sweet little chat with Judy.
Judy: Thank you for calling Suddenlink, how can I assist you?
Me: Hey Judy. My name is Kate. I called over a week ago for my internet service to be switched over to my new apartment and talked with John. He told me he would register my address in the system and return the call. Well, he never did. So at this point, I'd just like to cancel the internet and not be charged for the last week. I know it isn't your fault, but I'm also a little irritated no one called me back.
Judy: Well I'm very sorry that no one returned your call. . .
Kate: It's fine, thanks for the apology. So, can I have the internet disconnected?
Judy: So you aren't looking for it to be transfered?
Kate: No.
Judy: You just want to disconnect? Are you sure?
Kate: Uh, yeah. I just don't really need it (sidenote: small business owners pay for their own insurance. thats what I am. thats what I have to do. I'm saving for it.) and so I just need you to disconnect it as of December 20th.
Judy: Are you going to be going with someone else for internet?!?!
(I think, "Who ELSE in this town does internet? I thought Suddenlink had a monopoly on us.)
Kate: No, just want to disconnect.
Judy, with panic in her voice,: Well, what will you do if you need it? Don't you know that it's cheaper to transfer than to disconnect?!?!?
Kate: Uhh, Judy. . .it's my choice whether or not I have internet and I'm choosing not to so I guess if I want some internet I'll get it elsewhere.
Judy: Well, if you are sure. . .
Kate: I really really am.
--at this point I'm kind of in disbelief at the urgency in her voice. But I commend Suddenlink managers for training their employees to NEVER let a paying customer go without a fight.
Judy, defeated, says: Okay, well you are all set.
Kate: And you cancelled it from December 20th?
Judy: Yes, I did.
Kate: Thank you very much. I really appreciate your help!
And that was it.
I had never been so wrangled in my life. For INTERNET.
I really hoped she asked me what I did for cable. I'd tell her the truth, "Don't have any. And I haven't had cable for almost two years."
AND I don't have a land line. (except no one really does these days. . .)
I bet she'd fall out of her chair.
3 comments:
I'm with Suddenlink and would like to apologize, on behalf of the company, for the trouble you went through. We are working hard to improve customer service, have made some great strides, but clearly have room for further improvement. Should you wish to contact our corp. office for any reason, I can be reached at pete.abel@suddenlink.com. Thank you.
hahahahaha, kate. I'm laughing out loud right now.
I had cable for a while and I cn say that I am happy to be with DISH Network right now. The switch was probably the best opportunity that I had in a long time. I started working at DISH and decided to give their service a try. I love it. DISH has the most HD channels in the industry and now you no longer have to pay for HD channels. You can sign up for HD Free for Life and watch all of your favorite channels in HD at no extra cost. I love DISH and I highly recommend that people try it out!
*Danielle
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